FAQ

When does my Trip Credit get added and how do I redeem it?

If you are the Referee: The $150 Trip Credit is received by the “referee” (you) once the “referred” (your friend) has confirmed and paid the deposit towards their first trip with us and they have received a booking confirmation. You can redeem any or all of your Trip Credit when you book your next trip with us.

If you are the Referred: The $150 Trip Credit is deducted from your first booked trip with us.

How do I find out my Trip Credit balance?

Email Jen Marsden, jenmarsden@enchantingtravels.com, your personal Guest Relations Manager, at any time to receive your Trip Credit balance.

How do I find out which of my friends have booked a trip with you?

We will send you an email as soon as your referred friend has booked a trip with us!

Who is the Refer a Friend Program available to?

Anyone. All you need is your unique Refer a Friend URL to start referring your friends. If you do not have one, please contact Jen Marsden, jenmarsden@enchantingtravels.com.

Will my Trip Credit Expire?

Your Enchanting Travels Refer a Friend Trip Credit is valid for use if you book your trip before 31 December 2017 – even if your travel dates are after this date. All unused Trip Credits after this time will be void and your Trip Credit balance will return to $0. You will be informed via email if the program is extended.

Is there a limit to the amount of Trip Credit I can accrue?

There is no limit to the number of $150 Trip Credits you gain i.e. if 10 friends confirm their trip and travel with us, you will gain a credit balance of $1,500

What happens if my referral friend cancels their trip?

If the “referred” cancels their trip, the $150 Trip Credit will be subtracted back from your credit balance.

Any questions?

Please contact Jen Marsden, jenmarsden@enchantingtravels.com.


LEGAL

  • Trip Credit is not transferrable
  • Trip Credit may only be redeemed as a payment towards the amount of the trip. It may not be used towards international flight tickets or individual trip components.
  • The Refer a Friend program may not be used in conjunction with any other Enchanting Travels or third party promotion, or existing valid trip credit voucher.
  • If more than one person is traveling, only one person can redeem their Trip Credit per trip booking.
  • Trip Credit cannot be applied to any existing trips booked prior to 1 October 2015.
Contact Us

Our team of experts can help answer any questions you might have. Please fill out the form below and a consultant will respond shortly.

Give us a call:

US & Canada: +1 888 263 2574
UK: +0 800 098 8486
AUS: +1 800 044 986

Send an email:

contact@enchantingtravels.com