The Quay is a modern hotel overlooking the Tonle Sap river, within walking distance of the Royal Palace, markets and restaurants. Of the 16 contemporary rooms, eight feature a balcony with a river view apart from modern amenities such as WiFi, TV and minibar. The minimalist restaurant on the ground floor offer Mediterranean and Asian delicacies while the rooftop terrace lounge offers beautiful views of the river.
This hotel does not meet basic criteria for a 3* type hotel. It is difficult to understand how it passed a quality test. On arrival, we were assigned standard 'suites' (they are not suites) at the back of the hotel with no daylight except a shaft of light from two narrow glass panels. There was very little circulation space around a large bed. Room furnishings were spartan, e.g. no desk and chair, only a bench seat along outside wall. We were unwilling to spend two nights in such claustrophobic accommodation (front-facing rooms unavailable). The bathrooms were modern and well appointed. Public areas consisted of a dreary communal area which served as reception, bar, restaurant and lobby, all of which was very utilitarian, devoid of any atmosphere. Hotel had an air of seediness. The description in the Trip Proposal is misleading and economical with the facts about the accommodation and facilities, e.g. omits any reference to the standard rooms. It's misleading to describe the Quay as a boutique hotel, which is typically in a unique setting with upscale accommodation, etc. Enchanting's description of 'the minimalist restaurant on the ground floor is also a lounge to relax in and enjoy a drink' bears no resemblance to the reality. It is certainly not a restaurant - it consists of small low plastic-topped tables and bucket chairs, and the lounge consists of hard bench seating along the wall. It could never be described as a place of relaxation. It is also stretching a point to describe the Quay as a budget hotel - it is downmarket, situate we believe- in the vicinity of the red light district, and is totally unsuitable for tourists having paid a premium price for a private tour....Read More