
Guest Reviews
Trusted Service
We’ve had over 60,000 guests travel with us – and every single one of them is important and individually supported with personal attention and care.
At Enchanting Travels, our private, custom tours are built on extensive knowledge of our destinations, an outstanding team of professionals, and personalized top-notch service. Our work is consistently recognized by prestigious organizations across the travel industry. In 2024, we received our fifth consecutive World Travel Award for North America’s Leading Tour Operator. In 2023, we won the Travel Weekly Magellan Gold Award for World’s Leading Tour Operator (Overall), the LUXLife Magazine Award for Best Global Custom Travel Company, and a World Luxury Travel Award for Bespoke Experience Travel Agency (Global Winner).
Our 98% guest satisfaction rate is proof that we care. That’s why our guests give us glowing testimonials and continuously recommend us to their families and friends.
our AwARDS
Filter Reviews by destination:
Joshua Rank
- Guest Country:
- USA
- Travel Dates:
- December 2025
- Traveled To:
- Oceania – New Zealand
Enchanting Travels made our dream vacation to New Zealand a reality for us, from initial planning to pre-trip prep, and support throughout, they helped take the burden of trip logistics off our shoulders so we could focus on being present in each and every moment of New Zealand’s wonders.
Bryan Walsh
- Guest Country:
- Canada
- Travel Dates:
- December 2025
- Traveled To:
- Asia – Thailand
Kate helped plan our trip to Thailand. Every aspect was amazing from the locations we visited, to the hotels, to the activities that we did. Top notch service and would highly recommend to anyone!
Jan Perrenod
- Guest Country:
- USA
- Travel Dates:
- November 2025
- Traveled To:
- Asia – Japan
- Itinerary:
- Tokio – Kyoto – Hakone – Osaka
My husband and I worked with both Lyndsey Jones (CO Office) and Megan Cena (Australia Office) of Enchanting Travels to create a fabulous 14-day trip to Japan (11/16-11/29/2025) covering Tokyo, Kyoto, Hakone, and Osaka, and it was truly a memorable experience! If you want an stress-free trip where you basically just have to show up and ALL the details, big and small, have been taken care of for you, ask for Lyndsey Jones and Megan Cena! They are both very detailed oriented and proactive, and they make sure that anything that may affect your trip are taken care of, from arranging private transportation, getting you to and from various train stations (the subway system is complex), all train and event tickets, pre-loaded IC cards, pocket WiFi delivered to your hotel, great selection of hotels, special food requests, to providing knowledgeable and exceptional tour guides to make your trip stress free! They also provide a great Trip Agent App which is preloaded with all your trip info which you can download onto your iPhone which turned out to be really handy as reference for us! We would absolutely consider using Enchanting Travels again because of the in-depth, professional, and caring service we received from Lyndsey Jones and Megan Cena!
Sheila Dorval
- Guest Country:
- USA
- Travel Dates:
- November 2025
- Traveled To:
- Europe – Italy
- Itinerary:
- Rome – Florence
Enchanting Travels tailored our Italian trip spot on for our small travel group of four. They listened well to our goals of the trip and were able to provide excellent accommodations and curated tours in Rome and Florence. In addition to the delightful trip, the travel connections were seamless. This was certainly appreciated. We would definitely use Enchanting Travels again.
Robert S Cole
- Guest Country:
- USA
- Travel Dates:
- November 2025
- Traveled To:
- Asia, India – South India, Sri Lanka
My husband and I recently returned from a 3 week customized and private vacation in Southern India and Sri Lanka put together by Enchanting Travels. This is our second trip with Enchanting Travels and once again this experience exceeded our expectations. Anita Sahi was a joy to work with, she really listened to what we wanted our trip to look like and helped us plan activities, tours, hikes, and special places to visit. We chose what hotels we wanted and she recommended excellent accommodations to choose from. Once we were in India, our trip manager Sugufta Sumbul worked closely with us to ensure everything was going as planned. We stayed in contact with her through WhatsApp and any question nor concerns we had she was on top of it. All our drivers and guides were excellent with good knowledge and good English skills. A special shout out to our driver/guide Numal in Sri Lanka. We felt like we were traveling with a good friend. He really shared his knowledge of his beautiful country, answering all our questions, taking us to his favorite spots and recommending food and handicraft shops. We wished we had more time in Sri Lanka. We would highly recommend Enchanting Travels. They made the trip so enjoyable and most of all stress free, which is priceless.
Meredith F. Chan
- Guest Country:
- USA
- Travel Dates:
- October 2025
- Traveled To:
- Asia – Japan
We had a great experience with Enchanting Travels. The company is very well organized and detail oriented. Our guides were excellent and our trip to Japan could not have gone more smoothly, The company made every effort to meet our expectations. We highly recommend them.
Kathy Alven
- Guest Country:
- USA
- Travel Dates:
- September 2025
- Traveled To:
- Africa – Kenya, South Africa, Tanzania, Zimbabwe
- Itinerary:
- Cape Town – Victoria Falls – Nairobi – Masai Mara – Northern Serengeti – Manyara & Ngorongoro – Tarangire – Arusha
We just returned from an outstanding 3-week trip to East Africa. Our travel consultant did an outstanding job of putting together this trip for a friend and me. Everything went as smooth as glass. We saw an extraordinary number of animals and the accommodations were even better than pictured. Our personal guides were enthusiastic, knowledgeable, and kind, even assisting with all our check-ins. Every transport worked seamlessly. It was a great experience, we highly recommend Enchanting Travels!
Thom Childrey
- Guest Country:
- Canada
- Travel Dates:
- September 2025
- Traveled To:
- Europe – Italy
Enchanting Travels is such an amazing company to journey with. Their employees were fantastic! The attention to detail was exceptional. They provided 10/10 service! From their recommendations as we started building our trip to Italy. Listening to all our desires. Building our trip with them, to seeing it realized. They made everything so pleasant. Including the travel app that was always so helpful. If you are considering to travel with company, ABSOLUTELY DO SO! I do not give 5 star ratings often, but they earned every star!
Amalia Timbers
- Guest Country:
- USA
- Travel Dates:
- September 2025
- Traveled To:
- Europe – France
- Itinerary:
- Paris – Lyon – Normandy
Our trip to France in September was fabulous!! Enchanting Travels did a wonderful job putting together our trip for us. We began the planning stages with Samara Bustamante who listened to exactly what we wanted to accomplish on our two-week trip. She hit the mark regarding the kind of hotel accommodations we expected as well as helping us design a trip which was fun and adventurous while learning France’s deep history. We visited three beautiful cities during our trip — Paris, Lyon and Normandy. We enjoyed tours in each city, a private cooking class in Lyon, traveled the rails from city to city and enjoyed delicious and interesting foods. We enjoyed our tour guides who were all excited to share the history of France at various sites. We learned more about French history than we thought we would. Potnuru Sri Sai Likhit was our contact person during our trip and he did not disappoint. He was responsive each time we needed help. Thank you Likit and Samara, you all made our trip special! Amalia and Kerry-
Patricia Reutebuch
- Guest Country:
- USA
- Travel Dates:
- August 2025
- Traveled To:
- Europe – Switzerland
- Itinerary:
- Zürich – Interlaken – Zermatt – Geneva
We are so thankful that we were able to enjoy such a magical and amazing trip. Everything was perfect! We can’t thank you both enough for planning and executing a trip so flawlessly. I have never worked with a travel consultant who took the time to get to know us as people and that helped you to plan a trip customized to our needs. All their planning paid off, as everything was great!
George Frank
- Guest Country:
- USA
- Travel Dates:
- August 2025
- Traveled To:
- South America – Argentina, Chile
- Itinerary:
- Santiago de Chile – Mendoza – Puerto Iguazú – Buenos Aires
I highly recommend Enchanting Travels. Service was outstanding from planning through execution, with great communication throughout. Our travel consultant was thorough and inventive, providing excellent options after our initial talk. Our trip coordinator was equally terrific, offering timely advice and local recommendations that truly bore fruit. We could always count on their responsive support both before and during our journey. We’ll use Enchanting Travels again.
Leah Tysse
- Guest Country:
- USA
- Travel Dates:
- August 2025
- Traveled To:
- Africa – Egypt
- Itinerary:
- Cairo
Every single thing was absolutely amazing! The entire staff of enchanting travels went above and beyond to make sure that our trip was incredible from every vantage point! We felt taken care of, safe, informed, educated, luxuriated and enlightened! When we got off the plane, there was someone to meet us as we entered the airport. They didn’t leave our side until they brought us through security when our trip was done. Absolutely amazing! We first worked with Peter to plan our trip. He was so helpful and available for any questions we had. We then worked with Cuilin as our trip coordinator. She was also wonderful and helpful and available anytime we needed. The planning was so thorough. It made us feel very confident in the trip we were about to embark on. Once in Cairo, we were taken care of by Sam (Hasem) and he made sure everything was smooth every single day. When we arrived in our room, we had a special cake and greeting with our wedding photo because this was our honeymoon! This blew us away! It meant so much to us. We were so fortunate to have Mohammed as a tour guide. I cannot say enough good things about Mohammed. He absolutely went above and beyond every single day for us and shared so much knowledge with us and special places. We have been all over the world, literally, but this was the best trip we’ve ever been on by leaps and bounds. So much of that is because of enchanting travels. I would hire them 1 million times over. Absolutely nothing but good things to say about them and I really hope we get to travel with them again soon. We are so grateful for everything they did and for giving us the gift of this amazing trip of a lifetime!
Debra Kenney
- Guest Country:
- USA
- Travel Dates:
- August 2025
- Traveled To:
- Africa – Tanzania
We have just returned from a wonderful safari in Tanzania that exceeded our expectations. Alison Felfoldi and our trip coordinator Evans Alala were attentive in planning and creating an amazing experience. We are looking forward to planning our next adventure with Enchanting Travels.
Linda Hammond
- Guest Country:
- USA
- Travel Dates:
- July 2025
- Traveled To:
- South America – Chile
- Itinerary:
- Santiago de Chile – Easter Island – Santiago de Chile – San Pedro de Atacama – Valparaíso – Santiago de Chile
Enchanting Travels provided a great trip to Chile July, 2025. The transfers between hotels and airports were always on time. Drivers were congenial as well as being knowledgeable and safe in their driving. The guides could not have been better. Accommodations were terrific and well located as well as being clean, comfortable, and having great and welcoming staff. The tours were perfect in showing us all we needed to see and experience. An all around wonderful trip.
Kenneth Wong
- Guest Country:
- USA
- Travel Dates:
- July 2025
- Traveled To:
- Africa
I normally don’t use travel agents to book tours as I’ve been an independent traveler for a long, long time. But an African safari is a little more complicated. Enchanting travels made it easy with its recommendations and itinerary and we ended up with safaris that were unbelievable experiences. ET was super responsive and aimed to please us every step of the way and kept in constant contact with us. You won’t be disappointed.
Karen OGrady
- Guest Country:
- USA
- Travel Dates:
- June 2025
- Traveled To:
- Europe – Portugal
- Itinerary:
- Lisbon – Douro Valley – Porto – Lisbon
We recently returned from our 2-week vacation to Portugal and it was amazing! They met with us to hear what we like and dislike when traveling, then they customized an itinerary to fit our preferences and budget. This was our 30th anniversary trip, so we went all out. Michelin restaurants, 5-star hotels, personal drivers and guides. I cannot say enough about how exceptional our trip was and it was all because Enchanting Travels planned everything down to the last detail.
Renee Craddock
- Guest Country:
- USA
- Travel Dates:
- June 2025
- Traveled To:
- Asia – Indonesia
- Itinerary:
- Yogyakarta – Tanjung Puting National Park – Mt Bromo – Nusa Dua – Denpasar
Our family took a trip to Indonesia this summer booked through Enchanting Travels. All of the flights, went smoothly and there was an english speaking tour guide to pick us up at each location. The tour guides were very friendly and a pleasure to be with. The accommodations at each location were even better than expected! During the planning phase it was nice to be able to go back and forth and change things up until we created a trip that was perfect for our family and our budget.
Trina Tjersland
- Guest Country:
- USA
- Travel Dates:
- June 2025
- Traveled To:
- Asia – Japan
- Itinerary:
- Tokyo – Kyoto
Akshay Maggu worked with us to put together an amazing trip to Japan. His team, led by Mariyah, was exceptional. We felt taken care of every day. Having someone lead us through busy train stations like Tokyo or Kyoto stations and actually get us onto the right train was an example of the exquisite care. Akshay and Mariyah really listened to what we wanted to do and got us excellent guides and perfect hotels. We couldn’t have asked for a better way to see Japan. When we take our next trip abroad we will definitely contact Enchanting Travel again.