Privacy Policy

A. For USA and all other non-EU countries

Your privacy is extremely important to us. We have developed this Policy for you to better understand how we collect, communicate, disclose and make use of personal information.

Our Website

This website, (“Website”) is owned and operated by Enchanting Travels, Inc. (the “Company”).

The terms ‘Enchanting Travels’ or ‘Company’ or ‘us’ or ‘we’ refer to the owners of this website. The term ‘you’ refers to the user or viewer of our website.

This privacy policy (“Policy”) reflects the Company’s commitment towards protecting the privacy and personal information provided by users of the Website and sets out the nature and type of information the Company collects from users for the purpose of the services, the usage and disclosure of such information, and the safety and security measures adopted by the Company to safeguard the information.

Please Note: This Policy is only applicable to the users of the Website and the information and data gathered on the Website and not to any other information or website. You are hereby advised to read this Policy carefully and fully understand the nature and purpose of gathering and/or collecting sensitive, personal and other information and the usage, disclosure and sharing of such information. By requesting and consenting to the services, you hereby also consent to the Company sharing information with third party service providers engaged by the Company for the purpose of the services and to the transfer and/or storage of user information and data across borders.

Terms not defined herein will have the meaning ascribed to them in the Company’s Terms and Conditions for the Website, as available in the Terms & Conditions section.

This Policy Explains:

  • The information we may collect about you online.
  • The use and role of cookies and similar technologies on our Website.
  • How we will protect and use information we collect about and from you.
  • The circumstances in which we might disclose your details to anyone else.
  • When we may use your details to contact you.
  • How you can be sure the information we hold about you is accurate and current.

Information Gathered

In general, you can visit our Website without revealing your identity or any personal information about yourself. However, you may not be able to access certain areas or services that require registration or need you to reveal your identity and/or other information about you.

Information that we collect from you will vary depending upon the activity you seek to engage in and may include your name, age, email address, place of residence, phone number and financial information, if applicable. In addition, we may collect demographic information such as information about your computer, hardware, software, platform, media, Internet Protocol (IP) address and connection, information about online activity such as feature usage and click paths, and other data that you may provide in surveys or online profiles. We may combine demographic information with Personal Information (defined below) to tailor our offerings or web pages to your preferences or interests.

Except for any financial information of yours that you may choose to share, the Company does not collect any Sensitive Personal Information (“SPI”) in the course of providing the services. SPI means such personal information your password; physical, physiological and mental health condition; medical records and history; biometric information, sexual orientation and financial information (such as bank account details or credit card numbers). SPI collected by the Company shall not be disclosed without your express consent, save as otherwise set out in this Policy or the Company’s Terms and Conditions or as provided in the Tour Contract entered into between the Company and you, or as required by law. It is clarified that this condition shall not apply to publicly available information, including SPI, in relation to you on the Website.

You acknowledge that in the course of providing the services, the Company may receive SPI from content posted on the Website, and hereby consent and agree to allow the Company to store and display the SPI collected in this manner on the Website and disclose it in the same manner as the content available on the Website.

Personal Information

“Personal Information” means any information that may be used to identify you and that is not otherwise publicly available, including, but not limited to, your first and last name, age, place of residence and an email address, phone number or other contact information.

We may collect Personal Information from you when you avail of any of our services or otherwise voluntarily provide such information. If you contact us with any query or complete and submit a trip questionnaire (as available on the Website) or subscribe to our marketing materials and newsletter, we will use your name and email address to send the materials to you.

Some of our web pages may also utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about your activity on our Website. Some cookies and other technologies may serve to recall Personal Information previously indicated by you. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you may need to re-enter your Personal Information to gain access to certain parts of our Website.

Tracking technologies may automatically record information such as Internet domain and host names; other information about your geographic location; IP addresses; browser software and operating system types; CPU type; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; and dates and times that our Website is accessed.

Our use of cookies and other tracking technologies allows us to improve our Website and consequently your web experience. We may also analyze information that does not include Personal Information for trends and statistics.

Uses of Personal Information

We may use Personal Information and other information received and collected from you to provide the services you have requested, to enable you to access and post comments on the Website, or any part thereof, and to contact you upon your request and when otherwise necessary. We may also use Personal Information for auditing, research and analysis, and to operate and improve our services. In certain circumstances, we may share aggregated non-personal information with third parties. When we use third parties to assist us in processing your Personal Information, we require that they comply with our Policy and any other appropriate confidentiality and security measures. We may also share such information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

Where we propose to use your Personal Information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

Confidentiality & Security

We will keep confidential and protect your Personal Information except where disclosure is required or permitted by law.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and, once we receive it, for storage and disposal. All information we gather is securely stored within databases controlled by us. The databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We limit access to Personal Information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Third parties provide certain services available on our Website and on our behalf. We may provide information, including Personal Information, to third-party service providers to help us deliver our products, information, and services efficiently and effectively. Service providers are also an important means by which we maintain our Website and mailing lists. We will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on our behalf through confidentiality agreements and otherwise. We do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. Similarly, it is against our policy to sell Personal Information collected online without consent.

If you choose to provide us with your Personal Information, we may transfer that Personal Information from your country or jurisdiction to other countries or jurisdictions around the world. Your Personal Information may be collected and stored on servers located in the territory of Germany and such other countries as we may disclose from time to time.

Third Party Websites

If you click on a link to a third party site or otherwise leave the Website, you will go to a website that is outside the purview of our control. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as we do. The use of Personal Information by such websites shall be governed by the privacy policies provided therein. Therefore, if you visit a third party website that is linked to our Website, you should consult that website’s privacy policy before providing any Personal Information.

Contacting You

We may contact you using the Personal Information you have given us:

  • In relation to the functioning of any service you have signed up for in order to ensure that we can deliver the services and/or products to you.
  • Where you have opted to receive further correspondence.
  • To invite you to participate in surveys, opinion polls, etc., about the our services or otherwise (participation is always voluntary).
  • Where you have issued a query or requested information from us.
  • For the delivery of newsletters.
  • To provide you information about our new products and services.

Change of Control

In the event that ownership or control of the Company was to change, your Personal Information may be transferred. If such a transfer results in a material change in the use of your Personal Information, the Company will provide notice about the choices you have to decline to permit such a transfer.


To the extent that you do provide us with Personal Information, we wish to maintain accurate and current Personal Information. Where we collect Personal Information from you on our Website, should you need to update or correct that Personal Information, please contact us and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable. You can obtain the information we currently hold on you by emailing the Company at We will use our best efforts to send you the information within fourteen (14) business days of receipt of your email.

Consent & Amendments

By using this Website, you consent to the terms of this Policy and to our use and management of Personal Information for the purposes and in the manner herein provided. Should this Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our Website for a reasonable period of time.Your visit and any dispute over privacy are subject to this Policy.

Applicable Law

This and information contained herein, shall be governed by the laws of the United States of America and the courts of Denver shall retain exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.

B. For UK and Australian Nationals

Last updated: 24 May, 2018

Your privacy is extremely important to us. We have developed this Privacy Policy (the “PP”) for you to better understand how we collect, store, share, disclose, alter and/or make use of any of your personally identifiable information (the “PII”), and the rights that you have with respect to the same.

Data protection is of a particularly high priority for Enchanting Travels AG (“Us” or “We”). The use of the Internet pages of the Enchanting Travels AG is possible without any indication of PII; however, if you wants to use any of the special enterprise services via our website, providing us with your PII could become necessary. Our processing of all PII, such as the name, address, e-mail address, or telephone number, shall always be with your consent and in line with the GDPR. Further we have implemented numerous technical and organisational measures to ensure this.

1. Definitions

We have endeavored to make this PP as easy to understand, simple, clear and precise as possible. Throughout this PP, we have used some capitalized terms with the following meanings:

a. “Platform” means the website and/or and any other platform which may allow you to write to us, or access and/or use our services via any device/medium;
b. “PII” means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
c. “Processing” is any operation or set of operations which is performed on PII or on sets of PII, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
d. “Profiling” means any form of automated processing of PII consisting of the use of PII to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;
e. “Pseudonymisation” is the processing of PII in such a manner that it can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the PII is not attributed to an identified or identifiable natural person;
f. “Controller” or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of PII;
g. “Processor” is a natural or legal person, public authority, agency or other body which processes PII on behalf of the controller.
h. “Consent” is any freely given, specific, informed and unambiguous indication of a data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of the PII relating to him or her.

2. Name and Details of the Controller

Enchanting Travels AG
Sonnenstraße, 26b
85622 Feldkirchen
Munich, Germany
Phone: +33 1 73 04 56 63

3. Collection of non-personal information

We collect, analyse and store certain general, non-personal data when you visit our Platform. This information is stored in the server log files, and includes, inter alia: (1) the browser types and versions used; (2) the operating system used by the accessing system; (3) the website from which an accessing system reaches our website (so-called referrers); (4) the date and time of access; (5) an Internet protocol address (IP address); and (6) any other similar data and information that may be used in the event of attacks on our information technology systems.

We do not use any of this information to identify any particular individual or entity, but instead use to deliver the content on our Platform correctly, and to ensure the long-term viability and protection of our systems. This information is stored separately from all PII.

4. Registration

Since registration on our Platform requires you to provide us with certain PII, you can choose whether you wish to register or not. Any PII provided by you during this time is stored and used exclusively for our internal business purposes, and to provide you with the product. We also utilise some third-parties for the purposes of Processing the PII and for performing functions that we are unable to perform ourselves – however, all Processors used by us act strictly on the instructions given by us, and implement robust data security and protection infrastructure.

When you register on the Platform, we collect the following information:

a. Your IP address;
b. The date and time of your registration;
c. Your name;
d. Your email ID;
e. Any other contact details you may provide;

We require all of the above information in order to be able to provide you with the content and enterprise services that we give to registered users.

5. Subscription to our Newsletters

We inform our users, customers, and business partners about offers and schemes regularly by means of a newsletter. You have the option of choosing whether you want to receive the newsletter and can choose to opt-out or unsubscribe from the same as well at any time. In case you register to use our newsletter, we will send you a confirmation email to ensure that we have received your consent twice.

The PII collected as part of a registration for the newsletter will only be used to send our newsletter, and will not be transferred and/or shared with any third party at any time.

6. Contact via the Platform

Our Platforms contains information that enables a quick electronic contact and direct communication with us. If you choose to contact us, any PII provided by you is automatically stored. This data is not transferred to any third parties.

7. Comments on the Platform

We allow users and/or visitors on our Platform to comment on various articles and blogs. At such time the comment, the date and time, the IP address, and the user’s pseudonym are stored and published. This data is not transferred to any third parties.

8. Rights of Users

Once you register on our Platform, you will have all of the below mentioned rights. We will make all commercially reasonable best efforts to comply with all of these requests (when received) as soon as possible:

a. Deleting/erasing all PII (or all data) pertaining to you that we may have on our systems. This provision will not apply to any data or PII that we may need to retain pursuant to any applicable law or any request/requirement of a public/government body, whether in your country of residence or not;
b. Rectifying, modifying, or altering any of the PII or other data pertaining to you, if you have identified any mistake, error or inaccuracy in the same.
c. Restricting or limiting the manner and ways in which your information/data is processed or used by us. This includes, without limitation, objecting to a particular use/processing of your data;
d. Either informing you of or exporting and providing you with a copy of all your data, including the PII, that we may have on our servers. This will be provided free of cost and includes all data and server logs pertaining to activities and behaviour on the Platform as well.

If you wish to exercise any of your above rights, kindly send an email or contact any employee of the Company.

9. Data Protection for Employment Applicants

We also collect, store, process, and use the PII of employment applicants for the purpose of the application procedure. You may provide us with this information either via email, or via a web-form available on our Platform. If we conclude an employment contract with an applicant, then we continue to store your data for as long as your remain an employee with us, and for other related legal requirements. If no employment contract is concluded, then all data, information and related documents are automatically erased two months after notification of the refusal decision, provided that no other legitimate interests of ours are opposed to the erasure. Other legitimate interest in this relation is, e.g. a burden of proof in a procedure under the General Equal Treatment Act (AGG).

10. Period for which the PII will be stored

All information and PII collected by us via our Platform are stored on our own servers located in the United States. We keep this information for as long as may be required to continue your engagement with us (provided your consent continues to be available), or as may be required as per applicable data retention laws (including those that may be outside your country of residence).

11. Existence of automated decision-making

As a responsible company, we do not use automated decision-making or profiling processes with our users.

Contact Us

Our team of experts can help answer any questions you might have. Please fill out the form below and a consultant will respond shortly.

Give us a call:

US & Canada: +1 888 263 2574
UK: +0 800 098 8486
AUS: +1 800 044 986

Send an email: