Frequently Asked Questions
COVID-19 and Travel
We are happy to answer any questions you have about our updated policies during the coronavirus pandemic.
The landscape is shifting rapidly as countries worldwide slowly lift travel bans and resume international travel, so we determine the specific postponement and cancellation policy for your trip based on your home country and your destination.
On this page, we have addressed the most frequently asked questions from our guests about traveling and booking a trip at this time. Of course, if you have any specific questions about your trip, wish to enquire about a future vacation, or share your feedback, you can always get in touch with us anytime you want.
For any other questions related to traveling with us, please refer to our general FAQs page.
Go ahead and dream big. Enchanting Travels experts are here to help you plan the ultimate escape. Tell us your vision for the trip of a lifetime and we’ll make it a reality.
One of our destination experts will reach out to craft a completely customized itinerary. Book your personalized journey and know that our flexible policies have you covered.
Relax and prepare for takeoff, knowing that your trip is perfectly planned and you have a personal concierge on call 24/7. Our experts are here to keep you safe and handle the details.
My trip is scheduled to start within the next 60 days. What are my options?
Your travel consultant or trip coordinator should have already contacted you to discuss your options if your trip starts within the next 60 days.
Your safety and well-being are our topmost priority. We offer you personalized travel advice depending on your destination and travel dates. For this, we rely on trusted travel advisories issued by the US Department of State, WHO, and our partners on the ground who share the most up-to-date information and insights.
If travel to your destination is not possible due to COVID-19 restrictions, you can rebook your trip for free from 60 days prior to your departure under our 60 Day COVID-19 Protection Guarantee. Please note, only guests whose booking file is in good standing with the balance payment made, can qualify for this benefit.
You have the option to postpone your trip anytime until September 2022, by paying the difference in cost for any seasonal or routing changes. Please note that in case of postponements, there may be additional charges due to factors such as availability. We also offer you the option of a travel credit voucher valid for two years so you can choose your destination of travel and date in the future.
I have booked a future trip with you but wish to cancel or postpone. What are my options?
Your travel consultant or trip coordinator will reach out to you 60 days before your date of departure to discuss the options that are available to you. If travel is not possible due to COVID-related travel restrictions, under the terms of our 60 Day COVID-19 Protection Guarantee you will be eligible for a postponement free of charge, as long as your booking file is in good standing with the balance payment made.
If your trip is scheduled to start more than 60 days later, you can:
– Postpone your trip to any date until September 30, 2021, by paying only the non-refundable charges from our booking partners and any additional costs related to seasonality.
– Postpone your trip to a date beyond September 30, 2021, for a change fee of 10% of your trip cost, plus any additional costs incurred by traveling in a new operation season. For this, your original trip will require cancellation and rebooking so you can make any changes that suit you.
– You can cancel your trip by paying the standard cancellation charges stipulated in your proposal if you decide not to travel at all. You have the option to wait until 15 days before your trip, at which point we can offer free cancellation if either outbound or inbound travel is not possible. The balance of your deposit will be refunded to you in the form of a travel credit voucher valid for two years.
Until you speak to your travel consultant or trip coordinator 60 days before you travel, we want to reassure you that we are doing everything we can behind the scenes to ensure a safe and joyous travel experience for you.
I want to book a trip but I am concerned about changes that may impact my travel. What are my options?
Book your next journey by March 31, 2021, and enjoy our Carefree Guarantee! You can rebook your trip free of charge up to 30 days before departure and we’ll honor the original price of your trip. Please note the original trip price will be honored for one rebooking, as long as the new trip date is during the same travel season in the next year. If the new trip date is in a different season, the final trip price may be higher or lower depending on the new dates. Other exclusions apply. Please contact your Travel Consultant for more information on our Carefree Guarantee.
Should I be concerned about Enchanting Travels’ financial position?
Absolutely not. Enchanting Travels part of the Travelopia family of brands, owned by KKR, the world’s second-largest private equity firm which manages more than $180 billion in assets, making it nearly impossible for us to be in a position to cease trading. We are accredited by all leading international travel associations, including USTOA and AFTA. As a result, you can travel with complete peace of mind.
Whether you are on a trip at this time or choose to travel with us in the future, with our flexible travel policy, thorough guidance, local expertise, and unwavering support, you can leave your worries behind – you will always be in safe hands.
Can you help me get a COVID-19 test for my journey home?
Yes, we can assist with this. Please speak to your Travel Consultant at the time of booking or, if you have already booked, please contact your Trip Coordinator who will be able to arrange this service for you.
Coronavirus Travel Safety Tips
Our international experts weigh in on travel safety tips for staying healthy on the go.
Guest Story: Traveling in Europe During the Coronavirus
What is it like to travel during the Coronavirus pandemic? Many of our guests have shared their feedback about their trip with us during these last few months.
Is It Safe To Travel In The US?
As we talk with guests from across the world about our new North America tours, we are often answering the question, "Is it safe to travel in the US?"
This was our second trip with Enchanting Travels. Our first was to Bali. This trip was a driving trip to the Utah National Parks and the Grand Canyon. We trusted Enchanting Travels to set up an itinerary that would enable us time to see all the sites without feeling rushed. The planning they did on short notice was perfect. Our personal trip coordinator did a great job of keeping in contact, answering questions and making reservations. Highlights were a helicopter trip over the Grand Canyon and many hikes into breathtaking areas. Enchanting Travels makes trip planning so easy and the trip itself an unforgettable experience. We highly recommend them.
“My wife and I have been planning a trip through South America and our Travel Consultant, Lisa Fox, has provided nothing but exceptional service and support to create the perfect itinerary for this trip. Bags were nearly packed and we could picture the view from Machu Picchu, but plans have had to change due to travel safety and restrictions from the recent Coronavirus. While this could have been a very stressful time having to reschedule, rebook and who knows how much money could have been lost for what has already been paid for, Enchanting Travels has made it incredibly easy and stress free to reschedule the trip once this passes. We are very appreciative for the pre-trip support, and can already tell that the experience once we are actually on the road will be equally incredibly. Thanks for all your support!“
“Great company, great people!
They helped us put together a complex schedule which included a number of experiences that we could not otherwise get. Also, in light of Covid-19, they were able to reschedule our upcoming Japan trip without additional fees, where many of my friends have scheduled similar trips (same timeframe) on their own, and all were refused a refund or reschedule without significant fees, despite having trip insurance.”
“We have used Enchanting Travels twice for trips. We couldn’t have been happier with the trips planned. Our first trip was a spectacular trip to southern India with driver for three weeks. This year’s trip was to Scotland. Unfortunately with the corona virus pandemic we chose to postpone this trip until 2021. Enchanting travels was very understanding of our concerns and quickly responded by moving our trip with all our desired sights to spring of 2021. Couldn’t ask for anything better from this stellar company with their caring staff.”
“Enchanting Travels is a bespoke experience. From planning my trip, through to the trip itself, everything was thought about. We traveled at a particularly difficult time, due to the Coronavirus outbreak. We were supported with everything, kept up to date with how the situation was developing and how this might affect us. Having WiFi in the car allowed us to communicate with our Trip Coordinator and check with our online government updates. Our stay was luckily not affected, but I felt so supported by the team. Our guides were ready waiting for us, could answer any questions about the sites we were visiting, they communicated with our chauffeur to ensure everything went smoothly. I could not recommend this company more highly. Excellent planning, experience, and execution. Our holiday was truly ENCHANTING!“
“The best thing about Enchanting Travels is the people, from the trip planners to the guides to the drivers. Everyone has been friendly, courteous and professional. The activities and accommodations are planned to fit our wishes, but we still had the flexibility to add or change and activity at short notice.”
“I recently completed a 46-day adventure tour through India that was the best ever thanks to Enchanting Travels. The Enchanting Agent began by interviewing me for an hour and came back with the perfect routing and pacing. The on-the-ground support was second to none. Enchanting says that their trip coordinators are there ‘in case of emergency’ but that does not come near to describing the relationship. My trip coordinator was in constant communication with me to ensure that every leg of the trip went as planned. No detail was too small for her to look after. I was assigned the same driver for 27 days and he was the ‘Best Indian Driver Ever’ because he did more than drive. He curated experiences on the road on those ‘non-planned’ days that I will remember for a lifetime. The value for money was simply remarkable. I don’t think I’ll travel without the help of Enchanting Travels again.”
“Enchanting Travels is very knowledgeable about the areas they coordinate travels for. The consultants and coordinators are very easy to work with to arrange and coordinate what you want to see and do.”
“Enchanting Travels was stellar across the board. From planning to getting there and experiencing Peru, our Enchanting Travels team made it truly enjoyable. The perfect amount of culture, adventure, and relaxation!”