
Guest Reviews
Trusted Service
We’ve had over 60,000 guests travel with us – and every single one of them is important and individually supported with personal attention and care.
At Enchanting Travels, our private, custom tours are built on extensive knowledge of our destinations, an outstanding team of professionals, and personalized top-notch service. Our work is consistently recognized by prestigious organizations across the travel industry. In 2024, we received our fifth consecutive World Travel Award for North America’s Leading Tour Operator. In 2023, we won the Travel Weekly Magellan Gold Award for World’s Leading Tour Operator (Overall), the LUXLife Magazine Award for Best Global Custom Travel Company, and a World Luxury Travel Award for Bespoke Experience Travel Agency (Global Winner).
Our 98% guest satisfaction rate is proof that we care. That’s why our guests give us glowing testimonials and continuously recommend us to their families and friends.
our AwARDS
Filter Reviews by destination:
Kerrie Milham Brett
- Guest Country:
- Australia
- Travel Dates:
- October 2019
- Traveled To:
- Africa – Botswana, South Africa, Zimbabwe
- Itinerary:
- Cape Town, Okavango Delta, Victoria Falls Zimbabwe, Johannesburg
If you are worried about travelling alone or just want a private tour organised, Enchanting Travels is your answer! They will hold your hand all the way
Tracy Limbert
- Guest Country:
- Australia
- Travel Dates:
- October 2019
- Traveled To:
- Asia – Cambodia, Vietnam
- Itinerary:
- Hanoi, Sapa & The Tonkinese Alps, Vietnam Night Train, Halong Bay, Hue, Hoi An, Ho Chi Minh City/Saigon, Phnom Penh, Siem Reap
People, when we booked with Enchanting Travels, we were a bit concerned that a company not known to us would come up with the goods on a trip this size. Our worries were nullified from the planning stages with outstanding communication from our organiser. The accommodation at every location was outstanding and exceeded our expectations, the guides were fantastic with great English and great knowledge of their areas. I must say the guides in Hanoi (Sinh), Sapa (Pham) and the guide in Phnom Penh (Voun) were outstanding, their friendliness and knowledge made us feel part of the family. The trip itinerary was well planned and flexible to our needs.All in all, I could not recommend this company highly enough, I will definitely be travelling with this company in the future.
Laure Carnahan
- Guest Country:
- Schweiz
- Travel Dates:
- October 2019
- Traveled To:
- Africa – Botswana, South Africa, Zimbabwe
- Itinerary:
- Johannesburg, Victoria Falls Zimbabwe, Chobe National Park, Savuti & Linyanti, Okavango Delta, Maun
We all have a bucket list. Sometimes very elaborated, conscious and planned. Some other time the item is floating in a distance, easy to reach, but better at remaining in the fantasy world. Some are so old they’ve been part of the child you were then day dreaming.<br /> In 6th grade, Ms. Robine gave us, 11 years old students the privilege to read « The Lion » from Joseph Kessel. I am reading it again with my daughter to pass the beauty of such littérature as a gift. Such a wonderful book, I kept within me, with the vague, dreamy idea some day I will as well put a foot in Africa, I would as well walk on the red sandy earth, I would get to witness the animals drink, eat, move, play, hunt, and feel the connection with our dear nature surrounding as much as the great divide we created between us and the wild. 35 years later, I felt the urge to take the leap, to overcome my phobia of flying, my shame of the CO2 I would selfishly release, and finally put the trip together. We’ve arrived in Zimbabwe yesterday and on the very first hours we’ve been here, nature unfold itself before our eyes. Nature never disappoints. Angela and Catherine from Enchanting Travels have been so meticulously excellent at planning our trip. We first went to the waterfall on the Zambian side with on the top of it a tiny pool named the Devil’s armchair. Once you crossed to Zambia you can swim along the waterfall and jump into the pool and swim to the edge where you can sit while having small but teeth full fishes enjoying your toes. Scary yet must do experience ! Our guide at the waterfall was so good, he explained us all the history of Livingstone as we were strolling along the edge. The day after we went to Mukuni village which has been established during the 13th century in Zambia. The local royal family has been in power since then from generation to the next. The last 5 years have been very difficult as the amount of rain declined consistently nourishing the Victoria falls less and less. The elephants population has exploded and their crossing to reach Botswana and find more food and water has challenged growing crops. The village rely entirely on tourism to buy all their necessary food to the market, their well is also relying on the electricity which is mostly out. After the art markets that were beautiful, soon we were in Botswana, we saw Dumbo trotting and arriving at the Chobe river, our eyes were mesmerized by giraffes, elephants, lions, crocodiles, hyppos, water bucks, baboons… In Savuti we saw leopards, wild cats, wild dogs, ostriches, blue birds, pink birds, green birds, any color you want birds. We then left Botswana and since arrived in Johannesburg, South Africa we have been stretched in a split. Physically in a 1 hour and 20 minutes bumpy flight we went from drought to a rejuvenating rain. We arrived in a hotel that was not expected. A motel 6 after camping with the hippopotamus as our neighbors and the hyenas visiting nightly would have been nice. But I don’t know what happened when organizing the trip. I did not pay attention. I focused so much on organizing the part in the wild that I just overlooked the amenities for the last two night in a big city. As we drove from the airport, we see the most beautiful trees, all covered with purple flowers, houses are barb wired, electrically fenced, surrounded by high walls with beer glass cemented in. Our driver stops in front of a black metal gate in front of which a man armed with a machine gun stands. The door opens and at our car door pops up another man with a red vest and top hat. We are a little motion sick from the plane and tired from our many days traveling, we feel swallowed in a Jim Burton movie. Everywhere are crystal chandeliers, and Napoleon I style mirrors, frames depicting portraits of Beethoven and Mozart and other chasse à cour scénarios, beautiful Persian carpets from room to room, wood carpentry running on the walls. We must look very funny with our mouth opened and our eyes like children before a Christmas tree. Are we the victims of a TV show? We have arrived at the old Chinese consulate, indulging in the most refined and elegant paradise. Thank you to Catherine from Enchanting Travel for such nice finishing touch!
Jeremy Lewis
- Guest Country:
- UK
- Travel Dates:
- October 2019
- Traveled To:
- India – South India
- Itinerary:
- Mumbai, Cochin, Alleppey Houseboat, Kumarakom, Munnar, Madurai, Chettinad, Kumbakonam, Pondicherry, Mamallapuram, Chennai
A level of service that was second to none. We have no hesitation in recommending Enchanting Travels!
Robert Pahl
- Guest Country:
- USA
- Travel Dates:
- October 2019
- Traveled To:
- Africa – South Africa, Zimbabwe
- Itinerary:
- Johannesburg, Victoria Falls Zimbabwe, Central Kruger, Cape Town, Winelands
After reading the reviews of people’s experiences, we searched very carefully for a planner! Enchanting Travels fulfilled everything we possibly could have hoped for in our 2 weeks in South Africa. It was our first time having a customized tour & we absolutely loved it!
Thomas Quirk
- Guest Country:
- Australia
- Travel Dates:
- October 2019
- Traveled To:
- India – North India
- Itinerary:
- Delhi, Varanasi, Khajuraho, Bandhavgarh, Delhi, Gangtok, Darjeeling, Kolkata
Great communication. Careful planning. Smooth execution.
Howard P Young Sr
- Guest Country:
- USA
- Travel Dates:
- October 2019
- Traveled To:
- Africa – South Africa
- Itinerary:
- Johannesburg, Cape Town, Southern Kruger
There were too many experiences to single out any one. My wife was very pleased every step of the way. We were very impressed with Anshu and her follow up with us
Frank Gorecki
- Guest Country:
- USA
- Travel Dates:
- October 2019
- Traveled To:
- South America – Ecuador & Galapagos
- Itinerary:
- Quito, Galápagos, Guayaquil
Enchanting Travels created a magnificent itenerary for visiting the Galapagos and having a world class wildlife experience. The trip details were very appropriate for meeting our travel desires and i unreservedly recommend Enchanting Travels.
Glyn Woodhouse
- Guest Country:
- Australia
- Travel Dates:
- October 2019
- Traveled To:
- Africa – Kenya, Tanzania
- Itinerary:
- Arusha, Manyara & Ngorongoro, Central Serengeti, Masai Mara, Amboseli, Nairobi
Enchanting Travels – Possibly the best tour company I’ve used. What makes them the best is their attention to detail. Highly recommended
Jeanette Moorman
- Guest Country:
- USA
- Travel Dates:
- October 2019
- Traveled To:
- Africa – South Africa, Zimbabwe
- Itinerary:
- Johannesburg, Cape Town, Winelands, Southern Kruger, Victoria Falls Zimbabwe
My whole experience…from being met in the airport and transported to the first hotel to being welcomed at our Safari site late in the afternoon to our final departure from Victoria Falls….was well planned with thoughtful points of interest and a smooth transition from one activity or location to another. Extra highlights such as on the spur of the moment stopping to see if we could see a whale (we did) added that special memory and excitement to the trip.
Kim Sato
- Guest Country:
- USA
- Travel Dates:
- October 2019
- Traveled To:
- Africa – Kenya, Tanzania, Uganda
- Itinerary:
- Arusha, Manyara & Ngorongoro, Masai Mara, Entebbe, Bwindi, Entebbe
Enchanting Travels worked within our budget and travel interests to provide us with a customized trip that we will remember for the rest of our lives. We were very happy with the itinerary, accommodations and transfers. Didn’t have to worry about anything and the staff was always available when we needed them. Peace of mind is priceless during a vacation. Love the details and explanations before our trip.
Anthony Izzard & Lynda Harvey
- Guest Country:
- Canada
- Travel Dates:
- October 2019
- Traveled To:
- Asia – Japan
- Itinerary:
- Tokyo, Nagoya, Takayama, Kanazawa, Kyoto
Enchanting Travels took the worry out of planning, enabling us to simply enjoy our holiday!
Maria Isabel Salgar
- Guest Country:
- USA
- Travel Dates:
- October 2019
- Traveled To:
- India – North India
- Itinerary:
- Delhi, Agra, Jaipur, Jodhpur, Udaipur, Mumbai
Enchanting Travels is a very professional, knowledgeable group with an excellent team. They are with you making sure everything goes smoothly from the day you start to put together your itinerary until you are checked in to your flight home. This is more than first class service. This service is piece of mind and the perfect way to have a safe, memorable, and peaceful trip full of
Ellen J Garrison
- Guest Country:
- USA
- Travel Dates:
- October 2019
- Traveled To:
- India – North India
- Itinerary:
- Delhi, Agra, Ranthambore, Jaipur
Our trip was well planned and organized. We had an excellent driver and all the guides were knowledgeable, friendly and spoke excellent English
Ilse Morey
- Guest Country:
- Australia
- Travel Dates:
- September 2019
- Traveled To:
- Africa – Botswana, South Africa, Zambia
- Itinerary:
- Central Kruger, Victoria Falls Zambia, Chobe National Park, Okavango Delta
I cannot speak highly enough about our experience in Africa with Enchanting travel; from the agents who organised our trip so superbly through to the guides and staff who ensured that every moment of our trip was exceptional. I would absolutely recommend the company and will not hesitate in choosing another holiday destination with them. A five star experience with this organisation. Incredibly happy and impressed!
Jennifer Jansen
- Guest Country:
- Australia
- Travel Dates:
- September 2019
- Traveled To:
- Africa – Botswana, South Africa, Zambia
- Itinerary:
- Central Kruger, Victoria Falls Zambia, Chobe National Park, Okavango Delta
Enchanting Travels looks after you from the first point of enquiry right up until your return home – how amazing is that. They are consistently in contact with you to ensure that each part of your holiday is going as planned. They understand that for many of us, the trips are ‘once-in-a-lifetime’ opportunities. I always felt that I was the most important client to them! Well done.
David George Alexander Mutch
- Guest Country:
- Bermuda
- Travel Dates:
- September 2019
- Traveled To:
- Asia – Japan
- Itinerary:
- Tokyo, Hakone, Kyoto, Kanazawa
We found Japan to be one of the most interesting countries we have visited, including superb Japanese food, from diners to high class, ease of navigation by well integrated and swift trains, subway and bus services in and between all cities and highly professional and friendly guides, with a variety of destinations and highlights. The arrangements from meet and greet on arrival to departure were seamless and stress-less. Our first experience Japan arranged by Enchanting Travels was highly memorable.
Ben Gruber
- Guest Country:
- USA
- Travel Dates:
- September 2019
- Traveled To:
- South America – Peru
- Itinerary:
- Lima, Puerto Maldonado, Sacred Valley, Machu Picchu Pueblo, Cusco, Puno, Colca, Arequipa
This was our second trip with Enchanting Travels. It was fantastic. We will certainly use them again.